Head of Customer Care
Target Group Limited is a provider of business process outsourcing and operational transformation across lending, savings and investments.
Career success spans key roles managing regulated complaints, risk and quality assurance in telephone sales; PPI complaints management and FOS relationship expertise; using customer complaints as a positive tool for performance and process improvement in sales/service delivery; assembling/driving complex outbound and inbound call centres to achieve superlative levels of customer service and staff engagement. Managing risk & quality assurance in insurance telephony sales, structure investment products and 1st & 2nd charge lending activity; TCF dashboard development and management, controlling related governance structure to Board level for TCF outcomes; strong working knowledge of FCA sourcebook, FCA reporting and management of Risk Mitigation Plans.
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