Daniel Zuckman Email Address

Masters Candidate

Starr Companies is a global insurance and financial services organization providing innovative risk management solutions.

Act as the customer's primary point of contact for delivering support and coordination of operational related activities of all Dell Technologies, including account management and warranty support. Ensure a positive customer experience by providing oversight and management for customer support planning and technical issues. Develop, maintain and cultivate strong customer relationships at all levels, with particular emphasis on architects & executive level IT leaders Develop resolutions to complex problems that require the frequent use of creativity and assist the sales team in pre-sales support questions. Acting single point of warranty support; provide customer account management on a 24x7x365 basis, including resource coordination, customer management, technical resolution management, and communications at various levels during warranty service engagements. Identify and leverage Dell and partner resources in order to satisfy the technical needs and objectives of the customer's implementation during an outage or failure. Present and explain support deliverables to internal and external customers at various levels to include customer executives. Work closely with account teams to ensure end-to-end planning and sustainment of Dell solutions. Assist the account team in the design of all customer solutions and support the installation, customization, and integration of the solution. Assist account team to analyze customers’ existing infrastructure, and recommend solutions to resolve pain-points that the customer may have with their existing infrastructure. Explain where Dell products and services fit into the customer's IT structure. Develop and maintain customer support plans and relationships that are tailored to each individual projects unique requirements. Contribute to the development of warranty and maintenance strategies, policies and best practices through participation in management meetings and other direct contributions.