Donna Stuchbery Email Address

Investigator

We are the Victorian Government's major tax collection agency, a semi-autonomous service agency which acts under a framework agreement between the Victorian Treasurer, the Secretary of the Department of Treasury and Finance and the Commissioner of State Revenue. Our role is to administer Victoria's taxation legislation and collects a range of taxes, duties and levies. In 2013-14, we collected in excess of $13 billion in revenue for the Victorian Government. We also administer the First Home Owner Grant (FHOG), unclaimed money (since October 2004), the growth areas infrastructure contribution (GAIC) and several subsidies and exemptions.

Leader in relationship management and Client Service where the focus is on continuous process improvement. Most recent role includes investigator, Customer Service Officer with State Revenue Office, advising and guiding a vast range of customers to understand the complex legal matters in various tax revenue lines and grants. Committed to strong communication skills that allow for excellent rapport with peers providing collaboration to achieve desired business results. As a qualified life coach, enabling clients to empower themselves to reach balance and achieve their desires in life. Within IBM I demonstrated a passion for creating effective partnerships between people to champion improvements within their organisation. I am a learning and development Professional. I have strong leadership in Service Management. I enjoy working closely within a team for clear business objectives. People Management Process Improvement Business Management Specialties: IT/Media Leadership/Management Facilitation Transitions Team Building