Director CX Support Operations
Sonos is the wireless HiFi system that allows you to access all the music on earth, in every room, wirelessly.
➥ With a leadership focus on driving sustainable growth for optimal customer experiences, I am focused on building high performing teams and territories that exceed performance plans. Additionally, I am valued as an adaptable, committed, and effective leader and recognized for the capacity to communicate a clear, strategic growth vision based on the voice of the customer and build, train, and coach both veteran and junior team members. ➥ I look to consistently improve customer engagement with new products and services by building roadmaps for a seamless onboarding experience that reduces customer effort. I also bring the demonstrated capacity to build, mentor, develop and lead high-performance teams, creating a collaborative culture that values individual skills, inspires confidence, and empowers members to deliver exceptional results. ➥ I view customers as the heart of any organization and look to incorporate their point of view into product, service, integration, and training efforts. ➥ I have a successful track record of building programs from the ground up to realize new heights of customer satisfaction, revenue performance, and market growth. ► Areas of Expertise ◄ ➥ Customer Experience Management ➥ Team Building & Leadership ➥ Operational Excellence ➥ Business Growth & Expansion ➥ Stakeholder Relations ➥ Staff Training & Development ➥ Brand & Product Positioning ➥ Strategic Planning & Execution ➥ Relationship Building ➥ Customer Segmentation & Personalization ➥ New Product Positioning ➥ Market Growth ➥ Relationship Building ➥ Cross-functional Collaboration
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