Betsy Engel Email Address
@smilebrands.com
Vice President, National Call Center Operations
Smile Brands Inc. is the largest provider of support services to dental groups in the United States based on the number of dental offices.
Results-oriented business professional working in the dental health care industry for 29 years, 25 years call center management experience. As Vice President of the Call Centers, I am responsible for developing continuous improvements in systems and processes to ensure company sales initiatives are met. Identify key performance indictors comparing progress against goals and objectives to achieve high standards and results. Recognized for having the ability to lead, develop and energize call center teams to drive customer and company loyalty. Specialties: Project Management, Call Center Systems Implementation, Budgets & Forecast, Strategic Planning, Business Analysis, Staff Training & Development, Software Requirements Analysis
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