Laurence Levin Email Address

Vice President Customer Experience

Sleep Number is a sleep innovation leader whose mission is to improve lives by individualizing sleep experiences. The company is the exclusive designer, manufacturer, marketer, retailer and servicer of a complete line of Sleep Number beds, as well as proprietary SleepIQ technology to track sleep.

CX executive recognized as a leader in customer experience achieved through enabling a superior Employee experience which results in a superior Customer experience. Best known as an operator responsible for running the business of the contact center, chat, and Inside sales at a high level of performance. In addition, I am recognized as a thought leader in artificial intelligence & machine learning, digital selling execution, as well as customer experience framework across the enterprise that generates high levels of repeat business to the brand. A strong strategic partner in the senior operating level of leadership within a company; building relationships as a basis to getting work done in matrixed organizations. Priding myself on always representing the customer in all conversations. I lead with steadiness with a calm demeanor who gets the job done while creating a culture where people want to do their best work every day. •A commonsense leader; building relationships with colleagues and clients at all levels of the organization. I lead by empowerment, allowing my team to do what they think is right and coaching them to make great decisions based on data. •I build organizations that are empowered by strategy-based decision making at all levels of the organization ultimately focused on the customer. •I have global experience in sales & operations across multiple industries, with certifications in lean manufacturing and six sigma in both manufacturing and service environments. •As a former military officer serving in the US Army, I continue to support veteran organizations and troops both in and out of the military. •System expertise: Salesforce, Oracle, Verint. •Specialties: Operations, CRM, Salesforce.com, Oracle, Lean Manufacturing, Six-Sigma Black Belt, Process Improvement, P & L, Budgets, Acquisition Integration, Project Management, Sales growth, General Management.