Customer Success Leader and System Engineering and Architecture and Global 50 Enterprise Management and Information Technology Operations
Simplify and scale your data center infrastructure through our data virtualization platform using hyperconvergence.
Innovative, results-oriented, technology and services leader, with over 15 years of measurable achievements. Extensive leadership in start-up and enterprise businesses in customer support and services, across major industries including government, defense, banking, transportation, and commerce. Leadership expertise with building teams into profitable, award-winning organizations through building relationships and trust with internal and external customers, and teams. ◦ Directed managed service program for Fortune 100 company with total contract value over $200 million. ◦ Saved $2 million in expenses through contract management, labor reduction, and service optimization. ◦ Maximized margin on all accounts with average of 15% above estimated cost, across accounts. ◦ Rescued major account and improved margin from -640% to 26% in 12 months. ◦ Received TSIA STAR Award for Best Practices in the Delivery of Customer Success & Support. ◦ Received NorthFace ScoreBoard Award for Excellence in Customer Satisfaction. ◦ Developed, piloted and implemented a backlog quality initiative while at NetApp. Reduced global backlog by 10%. ◦ Continuously developed relationship with clients; specifically, decision-makers at the executive and C levels. ◦ Led SimpliVity Support Center to state of excellence as TSIA pacesetter, with customer satisfaction scores of 9.5.
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