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Mark Cornwall Email Address


Job Title

Director Information Technology Operations and Services


Shopdirect.com is an online retailer that located in Speke, Liverpool.


Mark is an IT Director with 30+ years of international IT, operational and management experience obtained in e-commerce, retail, industrial and fin-tec based companies, as well as integration organisations and consultancies; across multiple sectors and regulated industries, including heavy engineering and aerospace. Combining international business / IT strategic and daily IT operations; Security, Program & Portfolio Management (PPM); business transformation; BC / DR and organisational change & design; Mark manages and develops continuous integration / agile technology organizations to improve overall IT delivery. He specialises in formulating and implementing IT strategy, service / operations, as well as complex dynamic transformation programs in mixed model deliveries. Where appropriate and practical, he applies various approaches, standards, or frameworks, such as TOGAF, BPM, ITSM / ITIL, COBIT, ISO 20000 & 27000. He typically redesigns, integrates, and consolidates disparate technologies to form common new platform / service suites as well as introduce automated data driven capabilities such as AIOps / Intelligent (hyper) Automation (IA). This is facilitated through ‘business as usual’ IT tech op’s management to ‘keep the lights on’ and ‘keep the organization safe’; while undertaking business transformation. Typically, this involves deep knowledge of organisational improvement, business / IT daily service / AI / operations, Security, C/PMO, outsourcing, architecture, and people CM; in particular, enterprise transformation, IT portfolio management and service efficacy (ITSM). Skills may be summarised as: • Leading and implementing daily / strategic IT, Security, op’s / service support, IA, AIOps • Business / IT transformation strategy formation, planning, communication, implementation; to create digital, Product Squad, Employee Experience / Corporate IT environments • International direct and virtual IT PPM mixed model (devops, waterfall etc) team management involving partners, vendors and customer organisations; C/PMO and portfolio implementation to deliver “X” aaS, cloud solutions, in / out sourced and product design / development • Vendor and partner engagement, facilitation, negotiation and relationship management • Strategic and operational change governance, including benefits management & intervention • Security strategy development, deployment and regulatory compliance management • Formation and management of CI/CD • Business / IT efficacy, governance, architecture, operations and whole lifecycle cost & design.

Is based in Liverpool, United Kingdom.

Other people working at Shopdirect:

Karl WintrellChief Technology Officer
Rebecca WebsterHead of Information Technology Transformation
Phil HackneyChief Operating Officer
Kay OwenSenior Consultant
Ryan DawsonStrategy Director
David FletcherHead of Investor Relations
Leah WoodhouseAssistant Buyer
Tina MckevittPackaging Manager
David KershawCorporate Finance Director
Lee HardingInformation Technology, Retail and Digital Talent Acquisition Partner
Ian JenkinsChief Commercial Officer Financial Services
David Jones**********@shopdirect.com
Stephen WellingtonPrincipal Consultant
Rob CromptonHead of Information Technology Service Operations
Lisa RiddochSenior Project Manager
D. Po***@shopdirect.com
Gary DeighanBusiness Analyst
Paul HornbyHead of ECommerce
Steve ReidIntegration and Middleware Enterprise Architect
Jacqui HumphriesGroup People Director
Henry Birch**********@shopdirect.com
James WilliamsPrincipal Systems Engineer
John McphersonPrincipal Enterprise Architect
Daniel CurzonHead of Customer Experience, Strategy and Change
Chris Howard**********@shopdirect.com

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