Joshua Masillamoney Email Address

Vice President Rooms

Shangri-La Hotels and Resorts is Asia Pacific's leading luxury hotel group.

An experienced Vice President of Rooms for a Global hospitality chain, with a demonstrated history of setting and implementing vision , strategy and achieving business goals consistently. Areas of leadership include Hotel Guest Service Innovations and Technology, Front Desk Upselling Revenues, Enterprise Projects, Cost Management, Shareholders Operational Compliance, Crisis Management and Change Management. He is equipped with best in class thinking for long term strategic planning, risk mitigation , focuses on being a creative thinker and with an out of the box problem solver direct approach. He is able to bring about changes within new or traditional structures whilst not losing sight of the long term goals regardless of challenges and changes in business landscapes. Moving with tradition but embracing the new in harmony. His long experiences with people of diverse cultures & beliefs coupled with a personal need to have a connection to everyone who comes his way is strongly supplemented with formal learning as an adult learner (with an MBA from University of Melbourne, Certificates in Hotel Real Estate & Asset Management from Cornell and also London School of Economics & Political Science) thus providing the right balance of "head and heart" based assessment of any situation. He possesses a deep insights in Data Analytics, Global Hospitality trends, Global Macro Asset Management methodology, Macro Equity Analysis by Region and Financial Trends in the world. An avid learner he continues to upgrade himself and is currently studying part time ''Chinese Politics Systems" at the Hong Kong University Within the hospitality industry his work with leading vendors and consultants has provided him a deep technical understanding of hotel and enterprise level systems like Opera HQ, Robotics, Cloud, Self Service Solutions, Inventory Management via RFID and Property Management Systems. This enables him to have a holistic and high level understanding of how all the systems provide a ''ecosystem'' for the business to lead in the technical advances. His past on the ground operational exposure is solidly cemented with leading all of the new hotel openings around the world outside China for Rooms , driving Service Excellence & Brand Standards with on site operational reviews and training , leading enterprise level Innovation. With over 20 years in global role covering China, South East Asia, Greater China, Australasia, Europe,North America and Middle East UAE. He brings color to all challenges in many angles.