Amish Shah Email Address

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A strategic IT Service Management professional with extensive experience in leading transitional and transformational teams and projects globally. Worked on both sides of the spectrum as an outsourced vendor and as an end consumer of services, giving a distinctive edge in managing IT services delivering on site and offshore models. Track record of success in managing stakeholder expectations and delivering against tight schedules and low budgets while maximizing ROI. Demonstrated ability to effectively manage global teams. Strengths include: • Aligning People, Process and Technology arising from mergers and acquisitions, outsourcing and off-shoring • Out of the box thinking and creatively solving problems both in crisis situations and in meeting business challenges • Detailed in execution, without losing the big picture • Assertive in balancing accountability while managing customer expectations • Delivered regulatory and compliance framework