Melissa Irby Email Address

Executive Assistant

Schakolad Chocolate Factory is a food production company providing handmade chocolates, chocolate fountains, and wedding chocolate favors.

• Worked directly under the CEO/President of a top 500 franchise system for over 6 years representing the brand and CEO in all meetings and communications. • Overseen 32 stores nation wide with everyday operations from marketing, sales to perfecting customer service. • Hiring, training and supervising staff; coordinating and evaluating all administrative duties for branch. • Overseen multiple franchise stores by helping them obtain sales, advertising and marketing goals. • Identifying and resolving problems while providing exceptional customer service with excellent interpersonal skills and office etiquette. • Tracking Accounts Receivables, preparing reports, presentations, hosted and scheduled corporate meetings. • Ensuring that all information is kept in strict confidence for both employees and Company operations according to federal and Company guidelines. • Demonstrating role model behaviors on ethics and integrity as well as positively promoting Company culture. • Prepared, published and distributed public relations documents through out the franchise system and media outlets. • Researched, collaborated and designed marketing, sales and branded material. • Successful prepared, designed and fulfilled email marketing materials. • Overseen a franchise system and maintain corporate relations with brokers, landlords and community contacts. • Controlled and executed all internet orders, supply orders, accurately kept inventory and invoiced via QuickBooks. Specialties: HTML, Front Page, PhotoShop, Word, Excel, PowerPoint, Outlook, QuickBooks Pro and Manager.