James Ricks Email Address

Senior Engagement Manager

QuintilesIMS is an integrated information and technology-enabled healthcare services provider.

Proven track-record linking UX research, broad technical knowledge, and creative leadership to develop superior UX. Dependable leadership demonstrated launching user-centered solutions with in-depth understanding of user and business priorities. Proven leader and mentor: hiring, managing and enabling web developers, UX designers and visual designers to deliver exceptional results and grow professionally. Excellent diplomatic skills: harmonizing customer goals, business needs, and technical requirements, providing direction and innovation in collaborative problem solving, and managing short term and long term goals. Specialties: Customer journey management, North-star creation and evangelization, UX standardization management, in-depth understanding of front-end technology, CMS configuration and management, and in-depth expertise spanning all aspects of e-commerce. Skills include all aspects of UX design and development: Ideation and product documentation / management, customer journey mapping, workflows, wireframes, interactive prototyping, HTML / CSS / JS development, Bootstrap, UX research / testing.