Julie Spizuoco Email Address

Executive Vice President, Customer Experience

ORBCOMM Inc. (Nasdaq: ORBC) is a leading global provider of Machine-to-Machine (M2M) communication solutions and the only commercial satellite network dedicated to M2M. ORBCOMM's unique combination of global satellite, cellular and dual-mode network connectivity, hardware, web reporting applications and software is the M2M industry's most complete service offering. Our solutions are designed to remotely track, monitor, and control fixed and mobile assets in core vertical markets including transportation & distribution, heavy equipment, industrial fixed assets, oil & gas, maritime, mining and government. With nearly 20 years of innovation and expertise in M2M, ORBCOMM has more than 1.69 million subscribers with a diverse customer base including premier OEMs such as Caterpillar Inc., Doosan Infracore America, Hitachi Construction Machinery Co., Ltd., John Deere, Komatsu Ltd., and Volvo Construction Equipment, as well as end-to-end solutions customers such as C&S Wholesale, Canadian National Railways, CR England, Hub Group, KLLM Transport Services, Marten Transport, Swift Transportation, Target, Tropicana, Tyson Foods, Walmart and Werner Enterprises.

My professional experience range from call center operations to sales support. Spending 20 years in the communications environment, I recognize the importance of having the right staff, delivering the correct customer experience and being known as the best in the business. Improving the process to reduce front line headcount is key to the success ultimately saving the bottom line. In addition, being able to review the business and implement the correct practices enhances both the customer and the employee experience. Having the extra value of having technical support expertise compliments my drive for customer excellence. Board of Directors - National Emergency Number Association International Association of Business Communicators Associations Public Safety Communicator Officers - Member / Certified Specialties: Competitive analysis, contact center management, finance / budgeting, workforce management, system support, front door initiatives, reporting, training, Tier II / Tier III Support models, process re-engineering, supply chain management, quality assurance, public safety, productivity, metric, matrix management, pricing, procurement, lean thinking and Six Sigma