Strav Basic Email Address
@optus.com.au
Director Digital Capability Digital Service Tribe
Optus Inc is a telecommunication company which provides communications products including mobile, telephony, broadband, satellite and subscription TV.
Digital, technology and customer experience professional. Results driven, strategic thinker, innovator and decision maker with senior leadership experience in Telecommunications. I have a passion for next generation Digital Capability with a fantastic track record in leading various Digital, Innovation, IT and Customer Experience teams. I have strong experience in digital transformation, Agile delivery, innovation, customer experience, artificial intelligence, (AI), machine learning, personalisation, predictive intelligence, Agile product owner, omni-channel, Digital Retail, IT, Billing, customer service and delivery. Specialities: Digital, artificial intelligence (AI), machine learning, customer experience, Google Cloud platform (GCP), Agile, Digital capability, Salesforce, Adobe experience manager (AEM), predictive intelligence, customer service, self service, Digital in retail, robotic process automation (RPA) high performance leadership, billing, CRM, vendor negotiation, sourcing, transformation, strategy, programme management, project delivery, call centre technology, organisational change, stakeholder management, people management.
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