Jenny Fringer Email Address

Senior Program Manager, Patient Experience

Northwestern Medicine is a leader in quality healthcare and service, bringing together faculty, physicians and researchers to support and advance that care through leading-edge treatments and breakthrough discoveries.

­Patient Experience: Change management, business acumen with strong compassion for both the patient and the professional caregiver’s experience. ­Cultivated ability to create collaborative partnerships with management teams to effectively elevate the patient experience improvement tools and strategies. ­ Strong knowledge of patient experience, business development, digital marketing and market research data analysis and report development. ­ Marketing: ­ Educated in the development and use of digital marketing tools, metrics and resources including lead generating tools and processes. ­ Leadership: ­ Adviser to external consultants on data specifications to optimize the match between project needs and customization of survey and data collection software. ­ Led annual system-wide communication events to inform staff on current patient experience initiatives. ­ Coordinated professional focus groups with an off-site facility and moderator; recruited over 150 staff and leadership attendees for 10 off-site sessions. ­ Founded a professional development committee that achieved the goal to increase market information about current managed care market trends while employed at MCHC.