Senior Program Manager, Patient Experience
Northwestern Medicine is a leader in quality healthcare and service, bringing together faculty, physicians and researchers to support and advance that care through leading-edge treatments and breakthrough discoveries.
Patient Experience: Change management, business acumen with strong compassion for both the patient and the professional caregiver’s experience. Cultivated ability to create collaborative partnerships with management teams to effectively elevate the patient experience improvement tools and strategies. Strong knowledge of patient experience, business development, digital marketing and market research data analysis and report development. Marketing: Educated in the development and use of digital marketing tools, metrics and resources including lead generating tools and processes. Leadership: Adviser to external consultants on data specifications to optimize the match between project needs and customization of survey and data collection software. Led annual system-wide communication events to inform staff on current patient experience initiatives. Coordinated professional focus groups with an off-site facility and moderator; recruited over 150 staff and leadership attendees for 10 off-site sessions. Founded a professional development committee that achieved the goal to increase market information about current managed care market trends while employed at MCHC.
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