Senior Director of Customer Experience
NetSpend Corporation is a financial services company that provides Reloadable prepaid cards and related financial services and Corporate Prepaid Cards.
Over 25 years experience in call center operations and leadership. Results-driven leader with diversified experience in contact center leadership, customer service & support operations. Proven leader recognized for building highly effective global teams and history of success in process design, implementation and program management. Possess a comprehensive understanding of service delivery, and the skills required to overcome delivery challenges. BPI Greenbelt Certified. ITIL Foundations Certified (V3)
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