Rogerio Fragale Email Address

Customer Satisfaction and Ops Director for the Americas

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Customer Service Operations Director with in-depth experience leading client services, operations, and project teams as well as Outsourced Vendor management. Fluent in English, Portuguese, French and Spanish Known for driving down costs while increasing quality and efficiency through training and process improvements. $$$>> Over $1 Million annualized savings in the books! <<$$$ Managing resources, timeframes and multiple priorities and creating strategic partnerships to achieve aggressive goals. Extensive Training & Coaching experience. Excellent relationship management and problem solving abilities. Experience with key global markets including US, Canada, Brazil, Mexico, Argentina, Australia, UK and India. Vast experience in being able to identify, lead and develop talent in order to maximize individual, team and organizational effectiveness in meeting company goals Proficient with Six Sigma techniques to identify and generate process improvement implementation across different cultures on a global scale. Operating under high stress and meeting tight deadlines