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Rogerio Fragale Email Address

abcdef@motorola.com

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Job Title

Customer Satisfaction and Ops Director for the Americas

Company
Motorola Mobility

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Bio

Customer Service Operations Director with in-depth experience leading client services, operations, and project teams as well as Outsourced Vendor management. Fluent in English, Portuguese, French and Spanish Known for driving down costs while increasing quality and efficiency through training and process improvements. $$$>> Over $1 Million annualized savings in the books! <<$$$ Managing resources, timeframes and multiple priorities and creating strategic partnerships to achieve aggressive goals. Extensive Training & Coaching experience. Excellent relationship management and problem solving abilities. Experience with key global markets including US, Canada, Brazil, Mexico, Argentina, Australia, UK and India. Vast experience in being able to identify, lead and develop talent in order to maximize individual, team and organizational effectiveness in meeting company goals Proficient with Six Sigma techniques to identify and generate process improvement implementation across different cultures on a global scale. Operating under high stress and meeting tight deadlines

Last University
Attended Keller Graduate School of Management of DeVry University
Location
Is based in Oak Park.

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Tim HahnDirector, Information Security
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Sally TohSenior Human Resources Manager
Alvin TehDirector Asia Operations
Eugene ChangSenior Strategy Manager
Limc*****@motorola.com
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Mahmoud EbrahimSenior Director
Jon ClarkSenior Director CyberSecurity and Information Technology
Michael LeopoldDirector Information Technology
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Thomas MilnerHead of Global Product Marketing
Randy Mumperr*****@motorola.com

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