Mark Follows Email Address

Managing Director

Marshall Aerospace and Defence Group are an independent UK group and a leading aerospace player, which is famed and respected for service quality, technical excellence, flexibility and reliability. As an independent service provider, Marshall Aerospace and Defence Group specializes in transformation, modification, overhaul and support services (conversion, modification, maintenance and support) for military, civilian and commercial aircraft.

FTSE 100 ExCo board director, proven within complex, regulated, high profile and unionised environments. Business leader of Strategic Change, Operations and Transformation. 20 years of experience in Lean, Continuous Improvement and Operational Excellence. Improving business flexibility and agility through use of digital, automation and sophisticated technology within fast changing sectors. •Strategic Change – An innovative thinker, focused on the future. Experience of disrupted industries. Focused on changing relationships between customers and business and growing segments such as ‘same day delivery’. Experience of developing new operating models and leveraging latest robotics, digital and tech. •Transformation – Changing the commercial offering, tailoring the customer experience to be highly individualised, growing e-commerce and e-retail. •People - Functional Director experience, responsible for 100k people. Culture improvement of frontline employees, leaders, managers and unions. Experienced in people development, transitioning to new operating methods, re-structuring, introducing and driving lean and world class methodology. •Style – Ex-military engineer. A dynamic, enthusiastic ‘hands on’ leader. Able to change the status quo whilst striving for world class performance. Enjoys continuous learning with the ability to analyse complex metrics.