Tony Granite Email Address

Head of Service

Marks and Spencer Plc is a retail store which offers offers food, clothing, and home products.

A passionate Customer Service & Operational leader with 20+ years’ experience of leading large-scale operations and specialist functions representing industry leading brands. I have a proven track record of establishing strong relationships to drive customer outcomes and deliver transformation in large complex organisations. I’m experienced at defining strategy and making it an operational reality, driving business change through insight, enhancing customer experience, delivering efficiencies, and having an engaged empowered team. A transformation expert who designs and implements smart operating models, better systems and slick processes that consistently deliver an improved outcome. An inclusive leader, with the ability to articulate a vision and inspire teams to deliver on time and to cost with a great customer & colleague experience. I’m passionate about commercial success with a focus on increasing digital adoption and efficiencies using machine learning, natural language processing, chatbots, video and analytics, ensuring we translate future customer needs and expectations into a seamless experience, aligning to overarching business strategic direction.