OIT Change Manager and Team Lead for Service Management
Founded in 1952, Lawrence Livermore National Laboratory is a national security laboratory, with a mission to ensure national security and apply science and technology to the important issues of our time. Lawrence Livermore National Laboratory is managed by Lawrence Livermore National Security, LLC for the U.S. Department of Energy's National Nuclear Security Administration.
Information technology manager with 11 years experience relating to improving customer satisfaction. Current focus is change and problem management. Oversees monthly scheduling meetings and weekly roll-out reviews for change management. Facilitates problem/incident reviews as needed. Previously led the successful implementation of a university-wide calendaring deployment and was the lead administrator. Designed, deployed, and maintained a centralized monitoring system. Was the administrator for the central IT work order system and led a major upgrade to that system. Computational nuclear physicist with many years experience in low-energy nuclear physics ranging from data measurement and evaluation, fundamental theoretical calculations and modeling, to large-scale deterministic and Monte Carlo simulations. Experienced in successfully developing and presenting funding proposals. Member of TopLinked.com Specialties: * IT Infrastructure Library (ITIL): Change Management, Problem and Incident Management, Release Management * Oracle Calendar deployment and administration * Big Brother Monitoring deployment and administration * Remedy Action Request System administration * Programming: Fortran, Unix shell scripts, regular expressions, HTML * Operating Systems: Unix (Linux, Solaris, Tru64) and Windows --- * See the LLNL section for specialties relating to computational nuclear physics
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