Ralph Jones Email Address
@lifebridgehealth.org
Director, End User Technology
LifeBridge Health is a regional health care organization based in northwest Baltimore city and Baltimore County.
TECHNICAL SUPPORT & IT SERVICE MANAGEMENT I have over 20 years of success leading IT Projects that optimize Enterprise Applications, Systems & Networks. A hands-on leader, my background includes providing superior support for thousands of users across numerous locations. My efforts have resulted in dramatic reductions in TCO and annual costs, improved system performance, increased productivity and a higher level of internal/external customer satisfaction. I am particularly strong in collaborating with key stakeholders to identify business needs for technical services delivery. TECHNICAL CERTIFICATIONS ======================== ~ ITIL V3 Foundation ~ Six Sigma Green Belt ~ Microsoft Certified Systems Engineer (MCSE) ~ Microsoft Certified IT Professional (MCITP) ~ Microsoft Certified Technology Specialist (MCTS) ~ Microsoft Certified Desktop Support Technician (MCDST) ~ Microsoft Certified Professional (MCP) ~ CompTIA A+, Network+, Security+, Project+ Professional ~ Planet 3 Certified Wireless Network Administrator ~ Certified Internet Web Professional (CIW)
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