Executive Vice President Business Development
Legrand, North America, one of Legrand S.A Es largest subsidiaries is the global specialist in products and systems for electrical installations and information networks where people live and work.
Travelers Inc, Dallas, TX Operations Unit Manager • Perform operation reviews for Financial Self Assessment (FSA) • Validate reports for FSA • Communicate pertinent FSA results to Line of Business Leaders • Lead and schedule mail room staff (5 originally, now 3) • Lead Claim Support Staff across all lines of business • Manage Enterprise Response Team Work Force Management Database for Dallas Operation • Assist all lines of business with day to day operation issues • Make Changes to Phone System as needed using CMS (Avaya) • Lead and/or Assist on Projects (Phones/Seating/LOB specific Items) Unit Manager of WC Pre-Authorization Unit • Leader of the Dallas WC Pre-Authorization Unit to meet Texas WC rules and regulations • Lead the 3 Pre-authorization Nurses/3 Medical Claim Support and the Medical Bill/WC Mail team (5 team members). Unit Manager of Family Dollar Dedicated WC Unit • Lead the team of 2 Nurses and 4 Claim Professionals dedicated to managing all Family Dollar Claims Investigative and Return to Work Claim Professional • Investigated loss time claims for Construction Unit with 3 state jurisdictions. • Managed Return to work claims for 3 state jurisdictions • Managed a case load of 120 to 150 mixed cases (ICU and RTW) • Communicated with Claim Account Executives, Account Managers, Underwriters and Loss Prevention on accounts Medical Case Manager • Manage loss time claims from the medical aspect for National Accounts while focusing on return to work and cost containment. • Managed a case load of 80 to 120 cases • Presented Medical Case Management portion of TravComp tours • Adjunct Faculty for Claim University • Presented PowerPoint Presentations to customers and staff
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