Vice President, Customer Success and Professional Services
LaunchDarkly is a flag management platform that enables software developers to launch, test, measure and optimize application features.
Technology executive with over 20 years of leadership in professional services and customer success. Recognized as a team-focused leader skilled at building strong relationships across internal and external teams, leading strategic and tactical direction, and building innovative processes for customer outcomes. I am dedicated to inspiring others to action, ensuring consistent execution, developing cross functional collaboration, and promoting professional development for high performing teams. Entrepreneurial leader skilled at: Customer Success Leadership: Developing innovative on-boarding, adoption, and retention programs for customers including process and playbook design, customer journey mapping, scalable digital programs and opportunity management. Professional Services Leadership: Building and scaling delivery organizations to provide implementation of technical solutions and consulting for complex technology challenges and business problems. Organizational Growth: Implementing professional growth paths for team members and leaders resulting in consistently high team engagement and development. Cross-Functional Management: Effectively working with key stakeholders throughout the organization including Finance, Sales, Marketing, Operations, Engineering, and Executive team.
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