James Casey Email Address

Head of Business Management

La Trobe University is an education management institution which located in Victoria, Australia.

Achieving an understanding of business performance drivers, operational forecasting and finance management Over 9 years of business reporting, evaluation, planning and analytics across Operational Customer Service and Finance functions in Telecommunications.Enabling success through rigorous planning, accurate and timely business performance reporting. Establishment of procedures, reporting and analyses to ensure business compliance with policies, including credit risk management. Highly motivated and autonomous, with an attitude of continuous improvement, and willingness to challenge the status quo. Effective measuring and communication of key performance indicators, developing business plans and managing finance to support best practice and least-cost business initiatives Development of reporting to better understand the holistic picture of business financial performance, including allocation of costs by product and cost per contact. Preparation and management of senior executive business performance review presentations to VP/Managing Director. Ability to develop, interpret and present complex statistical data and analyses. Development of planning models to support business improvement initiatives, including annual operating plan. Creating and developing effective teams Experience managing local and remote teams and understanding of the importance of team culture and the fit of individuals.Ability to drive performance improvement of team members and influence the development of non-direct stakeholders. Identification of specific development potential within team members and facilitating additional learning opportunities to help drive career progression. BUSINESS EXPERTISE •Business Performance analysis •Senior level performance reporting •Cost management / forecasting •Budget / operating plan development •Contact centre performance metrics •Team management and development •Data management & manipulation •High level Excel proficiency