Gary Shapiro Email Address

Director Technology Support

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PROFESSIONAL SUMMARY Highly experienced Senior IT Executive with a record of leading diverse technology infrastructure organizations with a high degree of customer satisfaction, success, and profit. Diverse industry experience including Telecommunications, Entertainment, Credit Card Processing, Web Applications, Mobile Content, Consumer Goods Manufacturing, Construction Materials, and Direct Selling with companies of all sizes from start-ups to S&P 100. Innovative leader with operational expertise creating structure and execution of plans that improve performance, increase user satisfaction, lower costs and complexities, and ensure that resources are enabled to support business strategies. IT Executive with experience directing and managing all aspects of Technology Infrastructure, Systems and Operations Support, Web Design, Implementation, Telephony and Connectivity. Forged and cultivated vendor relationships including contract negotiations and project interface which have consistently generated cost savings which resulted in re-evaluation of actual license usage versus original number of licenses purchased resulting in 18% cost savings. Recruited and mentored staff of up to 50 team members with responsibility for annual budgets up to $4 million. Specialties: acd, apache, bgp, budgeting, cisco, clustering, contract management, creative, credit, customer service, cvs, data management, disaster recovery planning, dns, facilities management, forms, frame relay, hardware support, help desk support, hvac, information systems, internet services, java, access, exchange, windows, network installation, network security, networking, oracle, perl, php, quality, real time, red hat linux, routers, smalltalk, ssl, VOIP