Leanne Smith Email Address

Manager, Telephony Services, Information Technology Information Technology Customer Service Operations

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Business Technology Management Professional Innovative and performance-driven management professional with 11 years of hands-on information technology experience and comprehensive knowledge of building and implementing strategic plans to ensure quality product and service delivery. Proven success in developing, managing and integrating advanced technology to support operational strategies and organizational vison Expertise Highlights Information & Technology Solutions Telecommunication Management Process Improvements Operational & Strategic Planning Project Management Contract Negotiations Vendor Management Value Offered • Effectively lead and manage complex projects involving reengineering processes, network operations, IT coordination and change management to improve overall performance and operational efficiencies and achieve optimal results. • Expert in developing tactical plans, IT strategies and management systems and executing business-specific telecommunication solutions to meet corporate and client demands while remaining within budget. • Proficient in negotiating vendor contracts and service maintenance agreements that identify cost-savings opportunities and conducting diverse cost/benefits analysis. • Well-developed listening and communication skills. Establish and build sound business relationships with external vendors, executive personnel, senior management, peers and employees to instill teamwork and create productive teams.