Owner and Chief Executive Officer
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An energetic, customer focused & innovative individual with a wealth of experience of problem solving and improving business performance in a large FTSE company across a broad spectrum of business areas. Including a proven ability to deliver large & small scale business improvement change to 3,500+ people, achieving real measurable benefits Analytical skills with a proven track record of understanding a business in alternative ways to drive new & unforeseen customer service improvement and/or value generating opportunities A tenacious individual that doesn’t accept mediocrity & always pushes to achieve the best that can be achieved. Ability to use all means of communication to influence key stakeholders directly or via networking A proven record of taking new technologies & building ways of using them to gain previously unseen benefits or uncover new Insights into the business A charismatic & engaging Leader that inspires & motivates a team to continually excel in what they do – whilst always making it an enjoyable & fun place to work. Years of experience in managing teams locally, nationally & internationally both as directly employed or via third parties Recognised externally through awards as leading exceptional work in EMEA & by professional bodies as being the leading thinker in the UK on such matters as First contact resolution His core value is to make a difference in all that he does & an individual that thrives on real & meaningful challenges