Information Technology Service Desk Coach
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An accomplished and highly efficient IT Professional with over 10 years experience in corporate IT. Goal-oriented with a strong customer focus. Analytical problem-solver, skilled in building excellent rapport with customers and team members. Able to see the big picture and keep all members of the team focused on that path. Aware of the need of the appropriate mix of people, process and technology that need to be in place for an IT team to provide value to the business.