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Erica Kerns Email Address


Job Title

Senior Director of Customer Experience


J.Crew is style over fashion and offers timeless outifts for Women, Men, and Children. It's sneakers with suits, color blocks & pattern-mixing, denim jeans with chambray. At J.Crew there's more than one way to wear an outfit.


Experienced leader with a special focus on customer insights, leadership development, training, and communication. Demonstrated history in the retail industry, with expertise in both store and direct/online experiences.

Last University
Went to Tennessee Technological University
Is based in Louisville.

Other people working at J.Crew:

Millard Drexlerm*****@jcrew.com
Liam Connellyl*****@jcrew.com
Arvind ChavdaSenior Director of Ecommerce Applications
Derek YarbroughChief Marketing Officer J Crew and Madewell
Storm BairdSenior Director Human Resources Business Partner
Jason ManneringPortal and Integration Architect
Kathleen AllenHuman Resources Manager
Jeff RoseJourneyman Electrician
Daryn FosterEmail Marketing Manager
R. GalvanSenior Director, Assistant Treasurer
Michaela WilcoxDirector of Visual Merchandising Victoria's Secret International
Peter DooherSenior Vice President Digital
Diana LastellaSenior Vice President
Jing Sunj*****@jcrew.com
Jessica EbensteinVice President Total Rewards and Human Resources Technology
Mike LedouxSenior Director Distribution and Logistics
Linda ToomeyRegional Human Resources ManAGER
Marc SafferSenior Vice President, Information Technology
Ruth RobertiCreative Services Consultant
Brett WhittManager, Third Party Returns and Liquidations
Katie ReppertDirector, Consumer Communications
Merryl BrownDirector, SAP MM, Systems Integration and Support
Suleman MaqsudVice President, Financial Planning and Analysis
Michael JacobsChief Technology Officer
Angie Michaelsa*****@jcrew.com
Michelle Garveym*****@jcrew.com
Tim GarnettVice President of Customer Care
Damien AlexeevSenior Director, Lifecycle Marketing
Lisa BrewerHead, Customer Growth + Ecommerce, NEOSTRATA and Exuviance Skincare

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