Robby Burch Email Address

Director, Customer Success

About Interface Interface, Inc. is the world's largest manufacturer of commercial carpet tile. Its founder, Ray C. Anderson, served as co-chair of the President's Council on Sustainable Development during President Clinton's administration, from 1997-1999. For 42 years the company has consistently led the industry through innovation and now leads the industry in environmental sustainability. It is setting the pace for development of modular carpet using materials and processes that take less from the environment, and is well along the path to "Mission Zero," a 20-year-old company-wide promise to eliminate any negative impact it has on the environment by the year 2020. Interface's worldwide carpet manufacturing facilities maintain third party registration to the ISO 14001 Environmental Management System standard, and the company obtained the first-ever Environmental Product Declaration (EPD) for the commercial floor covering industry in North America. The company is recognized globally for its commitment to build environmental considerations into its business decisions.

Customer Service Professional with experience developing, implementing and delivering an organizations service/experience strategy. Customers know an organization's products and service before we get a chance to touch them with our service skills and personalities. If the organization delivers high quality service (orgainizationally and not departmentally) focused on the Customer's Journey the organization can increase sales, profit and build Customer Loyalty. Passion, People Skills, Leadership Skills, Service Skills and Organizational Skills are key to implementing and delivering the strategy! Change is constant, but disruptive change is destructive and the Leadership of an Organization needs to have experience Leading Change to move the organization forward. I have success utilizing my skills building Customer Service focused Organizations and thrive on the challenge to make an organization stronger and more productive (opportunities, sales, customer retention, loyalty and profit). Specialties: Customer Experience Management, Sales, Sales Leadership, Strategic Account Management, Business Development, Market Management, Product Marketing Management, Strategic Alliances, Pricing Strategy, Pricing Negotiations, Risk Management, Customer Service Organization Leadership, Relationship Management, Business Strategy, Net Promoter Score, Strategic Improvement Maps, Lean Six Sigma, Customer Journey Mapping.