Ryan Patterson Email Address

Group Vice President Global Customer Experience and Customer Success

IDC is a global provider of market intelligence, advisory services, and events for the information technology and related markets.

Vice President of IDC's Client Services and Customer Experience group. Leading a Center of Excellence for Customer Experience, creating and implementing customer-driven improvement projects and VOC strategy. Responsible for managing Client Relationship Managers who make IDC the best in class customer excellence organization and provide concierge level support for CIO organizations in the Fortune 500 and beyond. Over 12 years of management, CX strategy, business development, account management, and client engagement experience in the IT industry. Thrive in a fast paced multi-task environment. Quick to adapt and lead culture and organizational shift. Co-Founder of IDC's Private Vendor Watch Service, tracking emerging technology start-ups and acquisition candidates for investor, technology buyer, IT vendor, and government organizations. Co-Founder of IDC's Accelerator Program, custom-tailored for disruptive tech start-ups to help raise their awareness, validate their offering, and drive customer and revenue growth. Ryan's key purpose is to forge lifelong client relationships and loyalty through innovative outside in thinking. IDC creates IT strategic and competitive edge with timely, responsive, proactive, and personal support. Adept at understanding client short term needs and long term strategic initiatives, empowering clients to achieve their goals and make confident IT investments and decisions.