Wilson Kwok Email Address

Senior Product Support Engineer

Hornblower Inc is a hospitality company which specializes in San Francisco Bay cruises, offering dinner cruises, brunch cruises, holiday cruises, corporate events, and private charters.

A well-qualified Software Support Engineer with an excellent record of achievement in building value through expertise in: - Full Life Cycle Application Development and Object-Oriented Software Engineering - Carrying concepts through requirements, planning, development and integration - Troubleshoot, coordinate, and resolving production issues in a timely mannerMy foundation of technical expertise stems from hands-on development and academic background along with system analysis and implementation experiences. I possess skills varying from numerous functional areas that include software engineering, application development, feasibility analysis, requirements, and optimization analysis.I effectively employ first-rate collaboration and consulting skills to earn the trust and confidence of teammates, management, and clients repeatedly while maintaining open channels of communication. In addition, I have effectively led efforts in resolving urgent production defect issues as well as feature enhancements among other responsibilities in consulting projects. My track record illustrates this aspect of successful performance over my ten years of industry experience, and this is a trend that I will continue to follow long into the future.