Robert Judson Email Address

Global Chief Automation Officer and Chief Customer Officer

At HomeServe USA, our mission is simple: To free our members from the worry of home emergencies and repairs. And since 2003 we've been doing just that - providing homeowners across the country with affordable home emergency repair plans that protect you from the high cost of repair bills and get you the help you need when you need it, all with just one phone call. Our experienced U.S. based call center representatives are standing by 24 hours a day, seven days a week, 365 days a year to dispatch a local, licensed, and insured contractor to make critical repairs to your home's plumbing, electrical, and heating and cooling systems. We save you from the hassle of finding a contractor, and we protect you from high costs - that's because all covered repairs are completed at no charge to you up to your annual benefit, with no out-of-pocket expenses, no deductible, no service, trip or permit fees, and no paperwork for you to fill out."

Award winning operational leader with a proven track record of achieving impressive results in both US and European markets.Experience leading inhouse and outsourced centers across both Inbound and Outbound channels for sales, customer service and claims management.Head of customer experience responsible for end to end customer journey, consistently putting the customer at the heart of everything we do. Specialties: Customer Experience, Call Centre Operational Management, Sales, Vendor Management, Federal Trade Commission Regulation, Federal Communication Commission Regulation, FSA, DPA, OFCOM legislation, TCF, Customer Relations Management