Brendan Goss Email Address

Hachette UK is a book publishing group in the UK. The group is made up of several distinct publishing companies and imprints including Headline Publishing Group, Hodder & Stoughton.

Profile: Experienced Programme Management and Supply Chain professional with significant exposure to business-wide change management at board level. Significant experience in Supply Chain & Logistics operations, IS Design & Implementation, Customer Experience, and Strategic Business Development. Specialist in eCommerce supply chain & logistics, with broad experience across diverse sectors including fashion, food, manufacturing, general retail, consumer goods, publishing, pharmaceuticals, tobacco, and construction. Boardroom to shop floor relationship management experience, enabling clear and simple communication of complex concepts. Ability to quickly analyse business processes and apply insights. Consistent record on delivery of results, on time, to specification, with generation of operational savings and identification of new business opportunities. Key Achievements: Implemented M&S’ move to Next Day In-Store Delivery. Programme managed the concept across all business areas, and led the solution design for Logistics, UX, Customer Services, In-Store, to reduce delivery lead-time from 3-5 days to next day, generating a forecast £61m sales increase on-line and in-store Launched “IQOS” in the UK for Philip Morris UK, and took Supply Chain fulfilment back in-house. Led Philip Morris' Customer Experience, Integration and Supply Chain programmes through a period of extensive change, delivering a seamless transition to in-house sales and supply, and the launch of a major new product category via e-Commerce and multi-channel sales routes Managed delivery of all contingency projects to support M&S' trading peak 13/14. Programme managed all projects to deliver a successful peak 13/14, which included the build of a new DC in 4 weeks, a new Pack Centre in 5 weeks, and the realignment of the DC/Store network in the northwest, within budget at £9m