Customer Service and Commercial Systems Manager
GKN Aerospace is an aviation & aerospace agency which provides machining, composites, chemical milling, supply chain management, design, and additive manufacturing.
Dynamic, results-oriented business professional with diverse experience in international markets. Proven track record for achieving or exceeding goals, facilitating multi-million dollar sales growth, and ensuring total customer satisfaction. Sales experience in all phases of a rapidly growing business, while also serving as the voice of the customer. Highly skilled in attracting, developing and empowering top-producing talent while demonstrating a culture of accountability. Leads the development of well-defined sales strategies, and sales processes, constantly employing breakthrough thinking. Noted for executing with precision, building new capabilities, and engendering a contagious passion to succeed. Fluent in Mandarin Chinese with knowledge of Asian cultures and customs. Lived in China and Europe. Dedicated and self-motivated with excellent communication, organizational, problem solving, technical, customer relationship management, and leadership skills. COMPETENCIES: Executive Leadership • Vision Setting • Team Building • Strategic Planning • Sales Management • Team Development • P&L Management • Product / Service Development • Forecasting • Business Development Consultative B2B Sales • KPIs • Sales Analytics • Recruiting • Sales Process Improvement • Sales Operations Negotiation Skills • Key Account Management • Channel Strategy • Partnership Management • Relationship Management • Rapid Growth Scaling • Market Segmentation • Account Planning • CRM • C-suite Presentation Skills • Cross-functional Team Leadership • Leadership Development • Brand Positioning • Budgeting & Cost Control • Client Relationship Management • Margin Enhancement • Market Research & Analysis • Marketing Strategy & Campaigns • Opportunity Identification • Problem Analysis/Resolution • Product Launches
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