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Luzanne Chong Email Address


Job Title

Head of Customer Experience

Fwd Group Management Holdings

FWD Group Management Holdings Limited is an insurance company which provides Life insurance, General Insurance, Employee Benefits, Financial Planning, Group Insurance etc.


-Seasoned operations manager with over 10 years experience in managing teams and budgets to successfully deliver projects for leading Singapore bank-Strong operations and product knowledge having dealt with broad range of consumer banking products and services-Highly analytical mind with excellent ability to crunch large data sets and identify areas for process improvement-Demonstrated strength in identifying customer pain points, process waste and ideation of innovative solutions to improve business outcomes, streamline processes and reduce cost-Experienced in conceptualising and driving end-to-end customer journey projects which significantly enhance customer experience through tools such as Human Centered Design (HCD)-Proven ability to manage complex projects which involve coordinating between cross functional teams spread across multiple product divisions and multiple Asian countries-Excellent interpersonal skills towards building relationships at all organisational levels and across cultures-Proactive manager, team builder and tactical planner with ability to attract and secure good working relationship with staffs of varying demographics

Last University
Nanyang Technological University
Based in Singapore.

Other people working at Fwd Group Management Holdings:

Paul TseChief Marketing Officer, Greater China
Regina ChanGroup Vice President, Human Resources
Abhishek BhatiaGroup Chief Officer- New Business Models
Cherdchai VirabhakGroup Head of Distribution Ecosystems
Yuhui YaoGroup Vice President
David BroomChief Marketing Officer
Nicolas Rodriguez**********@fwd.com
Christina Cheung**********@fwd.com
Saibal BhattacharyaDirector, Product Management Artificial Intelligence
Benny LeeRegional Chief Digital and Data Solution Officer
Eric Cheuk MbaAssistant Vice President, Digital Customer Relationships, FWD Group Marketing
Mahima Tankha MarwahVice President, Digital Bancassurance, Group Office
Troy BarnesCustomer Experience and Transformation and Customer Driven Innovation

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