Tim Mullarkey Email Address

Chief Information Officer and Senior Vice President

Fleetcor Technologies provides specialized payment products and services to commercial fleets, oil companies, and petroleum marketers.

Inspirational leader with a proven track record of accomplishing challenging goals and motivating people. IT/Customer Support Executive with years of experience leading Customer Care, Technology and Operations teams. Migrated one of the largest cable companies to a CRM solution that improved productivity with screen pop, work flow, lower handle time and ultimately lower costs. Implemented an agent desktop solution for a large and well know financial newspaper. Proven record of accomplishment in creating and maintaining very high customer satisfaction, process engineering and critical situation resolution. Innovator with the ability to increase employee productivity and improve communications. A leader at selling new ideas and growing employees to their greatest potential. Successfully built process and relationships to aligned IT with Business Strategy to achieve business objectives. Currently engaged in delivering workforce travel savings and solutions to its customers at Fleetcor. Specialties: ACD (Aspect, Avaya and Cisco IP, Nortel), IVR (Nuance, West, CSG Interactive Services, Convergys, AT&T, Dialogic and Avaya IR) CRM (Microsoft Azure, Sword Ciboodle, now Kana CRM a Verint company), DST now Amdocs, Salesforce.com, Knowledge Management (Kana, IE/SQL environment), Business Intelligence (AimTechnologies, Business Objects), Workforce Management (IEX and WFM) , Quality (Witness, Verint, Nice, Calabrio) and the national voice and data networks including the 800 cloud platform (West, AT&T).