Chief Technology Officer and Vice President
Erie Insurance is a publicly held insurance company that offers auto, home, commercial and life insurance through a network of independent insurance agents.
A 29-year employee of Erie Insurance, Andy has spent the past 25 years helping to build and mature the technology organization. Successes have included an increase in overall operational efficiency while maintaining a flat to declining overall run rate, a reduction in major events and mean time to recover. Andy has also been instrumental in establishing formalized IT and service management processes that leverage the ITIL framework. As the current leader of the IT Operations and Service Management organization within Erie Insurance, Andy has responsible for approximately one-half of ERIE’s total technology budget. He is actively leading several innovation efforts to create a more flexible, secure, anytime, anywhere, and cost-effective computing environment. Andy is also focused on increasing responsibility and accountability related to IT infrastructure based upon fiscally-sound principles, industry-standard disciplines and people-focused leadership behaviors.Specialties: ITIL, ITSM, Service Desk / Call Center practices, Insurance Automated systems, Operations Management, Systems Management, Client Computing
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