Carlos Ramirez Email Address

Senior Director Information Technology Compliance Risk

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o Twenty-eight years of professional experience in IT systems analysis and design, systems engineering, system architecture, software development, resource and project management. o Proven leadership at managing teams working on multiple, concurrent projects. o Excellent at managing customer and business relations with strong negotiation and team abilities. o Demonstrated experience in successfully partnering with operations, sales, marketing, legal, security, data compliance and vendors. o Strong knowledge and understanding of operations, consumer credit, telecom, and utility data. o Experience with business process improvement and process transformation. o Knowledge of Siebel On-Premise CRM system with proven delivery of a large and complex project. o Ten years of experience in Call Center, Customer Service technologies and operations. o An enthusiastic, dedicated, and results-driven professional with strong focus on client service and consultative skills. o Proven ability to understand and influence business strategies and align IT initiatives. o Able to explain complex concepts clearly to a variety of audiences