Michael Frederick Email Address

Chief Customer Officer

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Specialties: Dynamic Support Operations and Customer Success specialist with almost 15 years of Support Management experience. Strong ability in creating, implementing and nurturing teams through a complete life-cycle. Abilities to problem solve, lead large teams, from small on-site teams to 100+ person globally remote teams and to communicate with them in English, French and basic Spanish. Budgeting, forecasting, strategy and training skills. Coaching and career path guidance is a passion! Tech skills: Most customer-facing SaaS, technical writing, project management, data manipulation, basic understanding of most development concepts, and Ive been known to build a spreadsheet and slide-deck presentation here and there.