Director, North American Commercial Banking Customer Experience
Downing Street Group
Creative professional with 13 years in financial services industry, offering unique mix of communications, client experience, change management, marketing and sales enablement expertise. Proven success collaborating with senior executives to establish strategic direction of customer experience and communication priorities, as well as managing a portfolio of programs and initiatives, partnering with various internal (sales, marketing, operations) and external stakeholders (agencies, consultants) to drive results. Strong interpersonal and communication skills with demonstrated ability to effectively communicate to all levels within an organization to drive positive outcomes.