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Donna Rita Goncharov Email Address


Job Title

Senior Manager of Customer Care

David Yurman

Explore our iconic jewelry designs and new collections at the official David Yurman online boutique. Browse a variety of jewelry designs for Women and Men.


CUSTOMER SERVICE AND CALL CENTER PROFESSIONAL with significant management and operations experience in call center, customer service / consumer care, consumer affairs and telemarketing services. Diverse experience includes managing outsourced vendors for corporate, launching an in-house call center, and developing and managing an outsourced service provider. Expertise includes: hiring and development of staff, equipment purchase, process management, procedure documentation and continuous process improvement. Specialties: Management, Call Center, Contact Center, Customer Service, E=Commerce, Program development, Vendor Management, Consumer Affairs. Industries: Luxury, Fashion, Consumer Products, Electronics

Last University
Graduated from University of Connecticut|

Other people working at David Yurman:

David YurmanChief Executive Officer
Avery LucasSenior Manager, Social and Email Marketing at David Yurman
Brenda NevarezSenior Payroll Manager
Remy NisbetHead of ECommerce Technology
Barbara KatzChief Human Resources Officer Senior Vice President
Alexandra GoveiaSenior Director, Luxury and Lifestyle Web Products
Rachel Goldflamr*****@davidyurman.com
Kristin MaverickTranslator and Interpreter
Michelle RheeGroup Director, People and Organization Fashion Retail
Erica ScottPersonal Assistant
Ken KitazawaSenior Director, Creative Visual Services
Shari CastilloSenior Director, Merchandise Planning and Buying
Tracy HellerHead of Global Ecommerce
Sean MacMillanProcurement Analyst
Israel TorresIntern Circulation Planner Worldwide Viagra Marketing Team
T. Lint*****@davidyurman.com
David WishSenior Vice President, E-Commerce
Carol PennelliPresident and Chief Commercial Officer

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