Vice President of Managed Services
The Dataprise philosophy is that our customers should be focused on running their core businesses and not their technology. That's where we come in.
VALUE PROPOSITION ► I deliver solid results in information technology leadership, with extensive experience overseeing the development, deployment, and support of IT strategy and client support operations. ► My success is driven by my ability to build strategies that result in gains in technical and business operations performance. SUMMARY ► Engaging Information Technology Executive possessing a winning blend of subject matter expertise, skill in team and department management, and practical experience. ► Leverages a unique mix of strategic and analytical expertise, consistently exceeding performance goals by aligning the effort of strong teams with organizational objectives. LEADERSHIP HIGHLIGHTS ★ Manages four departments, with results that include a gain in revenue by 200% and significant increases in Net Promoter Score. ★ Led a shift towards business development within enterprise accounts and away from the SMB market, accelerating revenue growth. ★ Oversees support for IT infrastructure and applications, directing the performance of 86 professionals and a director in the Global Service Desk department. ☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ Specialties: IT Operations, Project Management, Team Leadership, Cloud Services, Managed Services, Client Support, NPS Improvement, Systems and Application Performance, Client Onboarding, Negotiations, Best Practices