Vice President Digital Experiences and CRM
Darden resturants are specialised in casual dining,fine dining and polished casual dining which is headquartered in Orlando,Florida.
I am a seasoned leader with focus on eCommerce, Digital Transformation, Innovation, Strategic planning and innovative thinking in delivering positive business outcomes. Over my career in eCommerce, Retail and hospitality domains, I have led technology teams across a variety of platforms including Oracle Commerce (ATG), B2B commerce, Enterprise Application integration and Web Center portal. I have robust experience leading complex programs, building and driving teams towards shared goals, defining IT road maps, and liaising with business stakeholders. My profile includes: ► Over 20 years of progressive IT leadership experience most of which is in eCommerce, Retail and Hospitality domains ► Expertise delivering complex programs, systems, interfaces, processes, and system enhancements on time and within budget ► Oversight of technical teams of up to 25 employees and 100+ contractors ► Led sourcing, vendor selection, outsourcing, and implementation of projects across various platforms ► Winner of several performance awards for outstanding performance My accomplishments include: ► Led multiple large scale eCommerce & Digital transformation initiatives in retail and hospitality domains ► Led the design, development, delivery and ongoing support of a multi-brand, multi-channel, multi-lingual, multi-site enterprise platform ► Built a high performance Digital Platform team from the ground up ► Led Enterprise platform re-architecture initiatives to improve guest engagement and experience ► Setup a robust application support framework with cross country operational support teams to improve stability, service availability and higher digital engagement ► Championed DevOps and Test Automation, Continuous Integration, and Release Automation Strategy & Planning ♦ Product Roadmap ♦ eCommerce ♦ Technology Solution Delivery ♦ Software Development & Support ♦ IT Staffing & Budgeting ♦ Technology Sourcing ♦ Vendor Management ♦ IT Outsourcing ♦ IT Transformation
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