Shane Knight Email Address

Business Systems Manager

Cygnet Health Care Limited is an independent providers of inpatient mental health treatment.

Established, motivated and resourceful professional with an array of business experience; most recently ICT service management and system support. Experience in managing cross-functional activities to achieve targets as well as recognise and develop opportunities and staff in line with organisational goals. Able to deliver performance measures and create an environment where the customer/service user is at the heart of everything. A driven individual with verbal, written, and customer service skills possessing a multitude of skills and knowledge obtained in an ICT environment within the Healthcare industry. SELECT ACHIEVEMENTS Successfully grew the ICT Service Desk from 2 to 10 dedicated and highly trained staff. Provided guidance, mentorship and training to the Senior Helpdesk Technician who eventually became ICT Service Desk Manager. Took on additional responsibilities and increased support from 3 to over 130 sites following new acquisitions. Successfully took over support of several new systems after a company merges and implemented new procedures for support and development, introducing a Change Management Process. Developed and rolled out RiO, a Patient Record Systems along with a dedicated training program. Created number of Databases for the management of company Mobile Phones, Bank/Agency staff shifts and Service User physical healthcare data required to meet NHS CQUIN standards as well as numerous procedures and improvements.