John Shocknesse Email Address

Vice President of Customer Care and Central Station

CPI is dedicated to providing you and your family with leading smart home security and service. CPI is one of the only security companies that designs, installs, monitors and services its own security systems. CPI Security is always searching for talented individuals to join our team. If you are interested in joining a fast paced entrepreneurial company, we have all of our positions posted on our website under the careers section. CPI's headquarters is located in Charlotte, North Carolina. This location is the operations center for our U.L. listed 24-hour Alarm Monitoring Station. In addition to its headquarters, CPI has field offices in Atlanta GA, Asheville NC, Charleston SC, Columbia SC, Greensboro NC, Greenville SC, Knoxville TN and Raleigh NC.

A Customer Operations leader with over 25 years experience in roles managing a variety of call center teams (including sales & retention, technical support, alarm monitoring, underwriting, quality assurance, and more) as well as branch and field personnel. * Strategic & data driven while keeping the customer experience (both external and internal) first. * Goal driven using the right KPI's to measure success and achieve results. * Hands on Leader that is always striving to learn from all employees, regardless of position. * Seeks productive relationships across different departments for find ways to win together. * Business Process fanatic, always questioning the status quo and whether there is a better way to do something. * Project Leader with experience in Omni Channel implementation, Telephony switch, CRM change, WFM rollout, Customer Portal, E-Statements, among others. * Highly adaptable. Specialties: CX & Call Center Design, Process Improvement, Customer Journey, Project Management, Cross Departmental Relationship Building, Security Industry, Business Analytics.