Experienced Operations and Call Center Leader
ConnectiveRx delivers affordability and adherence messaging solutions through all stages of the patientâs medication journey to help them.
I am a successful Operations, Call Center and Customer Service pro who has driven efficiency, innovation and client satisfaction in a wide range of industries. I have experience managing teams ranging in size from 10 to 500 agents and budgets of $20M+. My solutions have improved customer satisfaction 10-20% and reduced escalations by 30%. Most of all, I enjoy the fast-paced service delivery environment and the fact that each day brings different challenges and opportunities to improve the customer experience.