Pichappan Pethachi Email Address
@concentrix.com
Executive Managing Partner
Concentrix Corporation is a staffing and recruiting agency that provides global business services.
A builder throughout my career in both IT and Business services through innovative and path breaking business ideas opening new markets, establishing new delivery centers and launching new businesses Pioneer of IT outsourcing since 1990 and established IT outsourcing programs for Nielsen Media, KPMG and Verizon. Established a captive IT development center for Verizon in 2000 and it has currently grown to 7000 resources in India – a first for a US Multinational and won the highest Individual Excellence award. Expanded BPO business for both IBM and Concentrix in growth markets, opened new markets such as Africa, Middle East, Malaysia and achieved 235% revenue growth in 2015 In both IBM and Concentrix, transformed BPO business from a voice based services to a digital Services including digital marketing services, digital customer care, omni channel customer experience, desktop automation, back office automation, campaign management services , revenue generation using social channels and advanced analytics. Grew the digital business for Concentrix and won several new clients in Digital marketing services, Automation, Machine Learning, Speech Recognition and Digital customer care in Korea, India, UK, Middle East and China. Published several white papers and awarded three patents. Specialties: Sales and Business Development. IT development and Outsourcing Services, Transformation of BPO services through Technology, Process Re-engineering and Advanced Analytics. Experience in Telecommunication, Banking, Consumer Electronics and Retail industries Previous Client Experiences include: Verizon ( GTE, Verizon), Sprint, DU Telecom-Dubai, YTL- Malaysia, Airtel - India, Africa, IDEA - India, Emirates NBD – Dubai, TESCO, Nielsen Media and Samsung Executive MBA from Duke, Fuqua School of Business, USA MBA in General Management and Computer Systems, XLRI, India Electronics and Communication Engineering, National Institute of Technology, India
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