Mark Hibbard Email Address

Client Services Manager

Despite a difficult global economic environment over the past few years, Cincom continues to operate profitably and generate positive cash flows. Nearly all of the sizable companies in our business are publicly traded. Yet, without investment of any third-party capital, either private or public, Cincom currently ranks among the top 5% of all software companies worldwide (based on total revenues). More than half of our revenues are of a recurring nature from our customer base-one of the highest percentages in the information technology industry. These revenues represent a very consistent and predictable income stream and allow us to deliver on our commitment of ensuring that Cincom product lines continue to meet the ongoing needs of our customers today and in the future. Cincom maintains 30 offices in 20 countries distributed over six continents, and has customers in 65 countries. We have over 700 employees and provide customer support around the clock, 365 days per year. Leading analyst firms such as Gartner, AMR and Doculabs, as well as strategic partners such as Microsoft have recommended us to their clients, and many have become Cincom customers.

Any opinions expressed are my own and not necessarily those of the company Services Team Management Achievement of 100% of services revenue targets for services team in fiscal year 2012 Achievement of 150% of services revenue targets for services team in fiscal year 2009 Achievement of 100% of services revenue targets for services team in fiscal year 2008 Good at developing and building team managing the demands of customer, employer and the individuals. Enable the individual to develop their potential. Management of team members in a variety of geographic locations on customer engagements through out Australia, APAC , the USA and Europe Assist in knowledge transfer throughout Asia Pacific region in complex ERP and CRM Participate in product planning / vision review sessions to determine new / upcoming functionality. Work with engineering to either re-engineer products for INLO as it relates to the Asia Pacific region as well as the physical translation of products into Asia Pacific languages. Managed translation of products into Chinese for the complex CRM and business rules product lines. Managed translation of product into Japanese for the complex CRM product line. Managed Asia Pacific sites as part of global rollout for ERP in the A/D MRO business for a customer. Reported to the customers global project management as their Asia Pac rep on this project. This project was very successful and the same approach was used for a subsequent upgrade of the software.Participated either onsite or remotely on the roll-out at other sites in the USA and other parts of the world.Worked as imp consultant for HVAC western company in Taicang in China. Implementing the corporate standard ERP but to the Chinese needs. As imp cons this involved working on many different activities which included project management of our side of the team, working with the customers project team to provide technical and functional consultancy or identify the best resource for the customers need.