Randy Black Email Address

Director of Information Technology Customer and Site Services

Headquartered in Garner, N.C., Butterball is the largest producer of turkey products in the U.S. - producing approximately 1 billion pounds of turkey each year. For more than 60 years, the company has provided foodservice and retail products to customers and consumers around the world. As an industry leader in quality and food safety, the company employs numerous processes to ensure the health of flocks and implements recognized prevention measures to exceed food safety standards. Butterball products are currently distributed throughout the U.S. and in more than 30 countries. Butterball operates seven processing plants located in North Carolina, Arkansas, Missouri and Illinois. \r\n\r\nFor consumer questions or information, please visit Butterball.com or call 1-800-BUTTERBALL (1-800-288-8372). Visit ButterballCorp.com for corporate information about the company.

I have dedicated my entire career in pursuit of exceptional IT Service Management. I believe that to successfully lead a team you must know, firsthand, what it feels like to walk a mile in their shoes. Whether as an individual contributor, team lead, manager or director, I have earned my current position through incremental promotions. I have held every position on my team and have a "roll up your sleeves" approach during "all hands on deck" situations. My philosophy is simple. Run IT like a business. Take care of your employees and they will take care of the business. Take care of the customer and they will return for more. Always strive for continuous improvement, and you can't improve what you don't measure. I am truly a servant-leader with over 25 years of experience developing and leading highly successful, geographically dispersed, enterprise support teams. I have a proven track record of consistently increasing customer satisfaction through standardizing IT service delivery, processes and procedures. I foster a culture of diversity and inclusivity. I believe in creating opportunities and opening doors for others to grow both personally and professionally. My expansive experience includes Manufacturing Execution Systems, Project Management, Infrastructure and IT Service Management. I am an expansive thinker with an outstanding record of achievement implementing new technologies and delivering innovative solutions. Personality and Professional Assessments: Myers Brigg Personality Type – INFJ: Advocate personality DISC Personality Profile – S: Relates to patience, persistence and thoughtfulness